At My Furry King, every order is backed by our 30-Day Money Back Guarantee. If you're not completely happy, you can return your item within 30 days of delivery for a refund or exchange.
Eligibility: items must be unused, in their original condition and packaging. To start a return, contact us through our Contact page with your order number and we'll guide you through it.
Refunds: once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable, and return postage is the customer's responsibility unless the item arrived faulty or incorrect.
Delivery: we ship across Ireland (3–7 business days) and internationally. You'll receive tracking by email — follow it on our Track your order page.